Question 1

Which of these is one of the ways mobile tools have enhanced productivity and collaboration in the workplace?

Accepted Answer

A)  By increasing security of mobile devices
B)  By incorporating location-aware devices
C)  By limiting access to poorly designed technology
D)  By the creation of new texting apps
E)  By increasing access to informationF) A) and C)
G) B) and C)

Question 2

What can communicators do to ensure facts,rather than vague impressions,are shared?

Accepted Answer

A)  Provide practical information
B)  Present information in a concise manner
C)  Offer compelling arguments and recommendations
D)  Identify areas of responsibility
E)  Use concrete language with specific detailF) A) and E)
G) C) and D)

Question 3

Which of the following is one of the six distinct traits that best defines professionalism?

Accepted Answer

A)  Being a team player
B)  Offering compelling and persuasive arguments
C)  Clarifying expectations and responsibilities
D)  Actively listening to others
E)  Conveying decisions ad providing information to help employees do their jobF) A) and E)
G) B) and D)

Question 4

Which of the following are advantages of collaboration and brainstorming gamification systems?

Accepted Answer

A)  The identification of leadership potential based on influence within an online community
B)  The ability to reward product champions
C)  Reducing the number of apps employees have to access to do their job
D)  Customers can determine the outcome of a social media campaign
E)  Increased connections and sharing of ideasF) A) and E)
G) A) and D)

Question 5

Critical thinking includes using time management skills and accepted standards of texting and instant messaging language.

Accepted Answer

A) True 
 B)False

Question 6

The personal mobile devices of employees always have the same level of security as those devices issued by the company.

Accepted Answer

A) True 
 B)False

Question 7

Which of these is a disadvantage of allowing employees to use their own devices to access work files?

Accepted Answer

A)  Employees work from home more often
B)  There is less opportunity for digital publishing
C)  Location-aware content can be shared
D)  Security and privacy issues
E)  There is greater risk of injury when multitaskingF) A) and B)
G) A) and C)

Question 8

When crafting a message,which of these is a good way to demonstrate empathy?

Accepted Answer

A)  Address the company's needs
B)  Send the message using multiple channels
C)  Address the audience's needs
D)  Use familiar images
E)  Tell the audience why they should careF) B) and E)
G) D) and E)

Question 9

How can mobile connectivity accelerate decision making and problem solving in an organization?

Accepted Answer

A)  By giving information to the right user,exactly when it is needed
B)  By creating more engaging experiences for user
C)  By creating apps geared at customers
D)  By improving the customer service process
E)  By eliminating experts within the companyF) A) and C)
G) C) and E)

Question 10

Which of the following is one of the ways businesses utilize the social communication model?

Accepted Answer

A)  By transmitting fixed messages about a brand
B)  By limiting access to stakeholders
C)  By incorporating a "we talk,you listen" model
D)  By monitoring online discussions about the company
E)  By allowing information to flow from the top of the organizationF) A) and B)
G) A) and C)

Question 11

Improving your communication skills will enhance your career because

Accepted Answer

A)  having great ideas won't help you much,unless you can communicate them effectively.
B)  the higher you rise in an organization,the more important your communication skills will be.
C)  you'll need to connect with decision makers outside of your area of expertise.
D)  all of the above.E) B) and D)
F) A) and D)

Question 12

The only thing a person needs to receive a message is technical compatibility with the person who's sending the message.

Accepted Answer

A) True 
 B)False

Question 13

What is the key reason why strong communication skills are important for your career?

Accepted Answer

A)  You might be asked to interact with customers
B)  You might have to communicate with employees who work in technical areas
C)  You must be able to express your thoughts clearly and persuasively
D)  You might later want to start your own business
E)  You must be able to respond to the changing nature of the work environmentF) All of the above
G) A) and B)

Question 14

The term digital information fluency encompasses all of the following elements EXCEPT

Accepted Answer

A)  recognizing information needs.
B)  searching efficiently to locate reliable sources of information.
C)  using gathered information ethically.
D)  using random methods to present ideas and information.E) B) and C)
F) None of the above

Question 15

What is the concept of communicating openly to give all participants access to the information they need to accurately process the messages they receive?

Accepted Answer

A)  Stealth marketing
B)  Ethical dilemma
C)  Promotional communication
D)  Ethical auditing
E)  TransparencyF) None of the above
G) A) and E)

Question 16

How does mobile connectivity create more engaging experiences for users?

Accepted Answer

A)  Guarding against information overload
B)  Through the use of interactivity
C)  By making communication more personal
D)  By incorporating gamification devices
E)  By eliminating the information technology paradoxF) B) and E)
G) B) and D)

Question 17

Which of the following will help the communication process?

Accepted Answer

A)  Communicating through several media sites
B)  Communicating electronically whenever possible
C)  Disengage from the computer to communicate in person
D)  Structure communications as short,text-like messages
E)  Stay up to date on emerging technology toolsF) B) and C)
G) C) and E)

Question 18

The term ________ refers to groups that are affected by or have an interest in a company's actions.

Accepted Answer

A)  coalitions
B)  stakeholders
C)  confederacies
D)  partnershipsE) None of the above
F) C) and D)

Question 19

To respond to the increase in mobile technology use,what are some companies doing when designing websites?

Accepted Answer

A)  Adding additional links to their traditional website
B)  Eliminating browsing features from websites
C)  Incorporating key pads
D)  Using a mobile-first approach
E)  Making information available 24 hours per dayF) A) and B)
G) D) and E)

Question 20

Which type of communication barrier could be the result of multitasking?

Accepted Answer

A)  Channel breakdowns
B)  Technology
C)  Competing messages
D)  Noise and distractions
E)  FiltersF) A) and E)
G) C) and D)

Exam 1: Understanding the Foundations of Business Communications

Which of these is a disadvantage of allowing employees to use their own devices to access work files?

Correct AnswerverifiedShow Answer

What is the key reason why strong communication skills are important for your career?

Correct AnswerverifiedShow Answer

The term ________ refers to groups that are affected by or have an interest in a company's actions.

Correct AnswerverifiedShow Answer

Improving your communication skills will enhance your career because

Correct AnswerverifiedShow Answer

Which of these is one of the ways mobile tools have enhanced productivity and collaboration in the workplace?

Correct AnswerverifiedShow Answer

Which of the following are advantages of collaboration and brainstorming gamification systems?

Correct AnswerverifiedShow Answer

What is the concept of communicating openly to give all participants access to the information they need to accurately process the messages they receive?

Correct AnswerverifiedShow Answer

Critical thinking includes using time management skills and accepted standards of texting and instant messaging language.

Correct AnswerverifiedShow Answer

Which of the following is one of the six distinct traits that best defines professionalism?

Correct AnswerverifiedShow Answer

The term digital information fluency encompasses all of the following elements EXCEPT

Correct AnswerverifiedShow Answer

The only thing a person needs to receive a message is technical compatibility with the person who's sending the message.

Correct AnswerverifiedShow Answer

The personal mobile devices of employees always have the same level of security as those devices issued by the company.

Correct AnswerverifiedShow Answer

How does mobile connectivity create more engaging experiences for users?

Correct AnswerverifiedShow Answer

When crafting a message,which of these is a good way to demonstrate empathy?

Correct AnswerverifiedShow Answer

To respond to the increase in mobile technology use,what are some companies doing when designing websites?

Correct AnswerverifiedShow Answer

How can mobile connectivity accelerate decision making and problem solving in an organization?

Correct AnswerverifiedShow Answer

Which type of communication barrier could be the result of multitasking?

Correct AnswerverifiedShow Answer

Which of the following will help the communication process?

Correct AnswerverifiedShow Answer

Which of the following is one of the ways businesses utilize the social communication model?

Correct AnswerverifiedShow Answer

What can communicators do to ensure facts,rather than vague impressions,are shared?

Correct AnswerverifiedShow Answer

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