Question 1

Which of the following is an example of a common triage question that a medical assistant might answer?

Accepted Answer

A)   "How do I make my child with chickenpox more comfortable?"
B)   "How do I stop the bleeding from my incision line?
C)   "My broken arm is really hurting, and I need you tell me what medication to take."
D)   "Tell me what to do because I just dumped hot grease on my arm."
E)   "My child just fell down the stairs and his head is bleeding. Can I put a topical antibiotic on it?"F) B) and D)
G) A) and E)

Question 2

Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?

Accepted Answer

A)   Interrupt the patient and route the call to the physician
B)   Wait until the patient pauses, then tell him you will route the call to the physician
C)   Document the patient's description and relay the information to the physician
D)   Record the conversation and play it back for the physician later
E)   Listen to Mr. Patterson and thank him for calling; no documentation is necessaryF) A) and C)
G) A) and D)

Question 3

One responsibility of many medical assistants when they answer the telephone involves ________ calls before routing them to other staff members.

Accepted Answer

The answer of One responsibility of many medical assistants when...

Question 4

Telephone calls that require the practitioner's personal attention include which of the following?

Accepted Answer

A)   Administrative questions
B)   Requests for referrals to other doctors
C)   Billing inquiries
D)   Reports from hospitals regarding a patient's satisfactory progress
E)   Patient requests to discuss abnormal test resultsF) B) and E)
G) A) and C)

Question 5

Prioritizing emergency phone calls is known as __________.

Accepted Answer

The answer of Prioritizing emergency phone calls is known as...

Question 6

Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.

Accepted Answer

A)   address billing questions
B)   report progress after treatment
C)   dial zero to speak to an operator
D)   make an appointment
E)   ask a medical questionF) C) and D)
G) A) and B)

Question 7

Which of the following symptoms indicates a heart attack?

Accepted Answer

A)   Slurred speech
B)   Chest pain radiating to the arm, shoulder, and jaw
C)   Diarrhea and abdominal cramps
D)   Anorexia
E)   Confusion and a strong, rapid pulseF) A) and B)
G) A) and C)

Question 8

Licensed practitioners often use personal ________ phones to respond quickly to a message from staff or a hospital.

Accepted Answer

The answer of Licensed practitioners often use personal ________ phones...

Question 9

A medical assistant may be asked to use telephone ________ to determine what action to take when a patient calls with a clinical problem.

Accepted Answer

The answer of A medical assistant may be asked to...

Exam 14: Telephone Techniques

One responsibility of many medical assistants when they answer the telephone involves ________ calls before routing them to other staff members.

Correct Answer
verified

Licensed practitioners often use personal ________ phones to respond quickly to a message from staff or a hospital.

Correct Answer
verified

Prioritizing emergency phone calls is known as __________.

Correct Answer
verified

A medical assistant may be asked to use telephone ________ to determine what action to take when a patient calls with a clinical problem.

Correct Answer
verified

Correct Answer
verified

Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.

Correct Answer
verified

Which of the following symptoms indicates a heart attack?

Correct Answer
verified

Which of the following is an example of a common triage question that a medical assistant might answer?

Correct Answer
verified

Telephone calls that require the practitioner's personal attention include which of the following?

Correct Answer
verified

Exam 14: Telephone Techniques

One responsibility of many medical assistants when they answer the telephone involves ________ calls before routing them to other staff members.

Correct AnswerverifiedShow Answer

Licensed practitioners often use personal ________ phones to respond quickly to a message from staff or a hospital.

Correct AnswerverifiedShow Answer

Prioritizing emergency phone calls is known as __________.

Correct AnswerverifiedShow Answer

A medical assistant may be asked to use telephone ________ to determine what action to take when a patient calls with a clinical problem.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.

Correct AnswerverifiedShow Answer

Which of the following symptoms indicates a heart attack?

Correct AnswerverifiedShow Answer

Which of the following is an example of a common triage question that a medical assistant might answer?

Correct AnswerverifiedShow Answer

Telephone calls that require the practitioner's personal attention include which of the following?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified