Question 1

Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?

Accepted Answer

A)   Remain calm if the patient becomes agitated or confused
B)   Avoid asking the patient to repeat what he said
C)   Speak in a loud voice
D)   Use a quiet voice in a secluded area
E)   Mirror the patient's reactions to show that you understandF) B) and E)
G) A) and E)

Question 2

The most effective way to assess whether you are communicating negatively is to ____.

Accepted Answer

A)   ask for feedback
B)   avoid looking at the patient
C)   realize that communication is a perception
D)   use good body language
E)   read the policy manualF) C) and D)
G) B) and E)

Question 3

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Accepted Answer

A)   realizing one's own limitations
B)   being tolerant of each other's handicaps
C)   recognizing the need to have someone else perform a service
D)   passing judgment and stereotyping
E)   icebreakers to help relax a patientF) A) and D)
G) B) and E)

Question 4

The area of medicine that works with terminally ill patients and their families is ________.

Accepted Answer

The answer of The area of medicine that works with...

Question 5

The medical assistant's goal for working with angry patients is to ____.

Accepted Answer

A)   confront them with their inappropriate behavior
B)   tell them the consequences of their angry behavior
C)   avoid allowing them to discuss their anger
D)   help them refocus emotional energy toward solving the problem
E)   get them out of the office as quickly as possibleF) C) and D)
G) C) and E)

Question 6

A medical assistant who does not intrude on a patient's personal space is ____.

Accepted Answer

A)   being rude and inconsiderate
B)   showing respect for the patient's feelings
C)   avoiding dealing with the situation
D)   feeling uncomfortable with the patient
E)   unlikely to get true answers from the patientF) B) and D)
G) A) and D)

Question 7

The ________ needs are those that must be satisfied before a person can act unselfishly.

Accepted Answer

The answer of The ________ needs are those that must...

Question 8

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

Accepted Answer

A)   assertive
B)   genuine
C)   friendly
D)   aggressive
E)   abrasiveF) B) and E)
G) A) and D)

Question 9

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Accepted Answer

The answer of The unconscious attempt to reject feelings, thoughts,...

Question 10

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Accepted Answer

A)   assertiveness
B)   passive listening
C)   an anxious feeling
D)   an open posture
E)   aggressivenessF) A) and B)
G) B) and D)

Question 11

Magda receives a memo from her supervisor explaining that starting next month, the clinic will be open on Saturday mornings and will remain open until 7 PM on Tuesdays and Thursdays. The attached work schedule shows that Magda is scheduled to work from 11 AM to 7 PM on Thursdays. However, Magda has a class on Tuesday and Thursday nights. What should Magda do?

Accepted Answer

A)   Display an attitude of acceptance, even though it will mean missing half of her classes.
B)   Express her anger to a coworker.
C)   Ask several coworkers to see what they think about the schedule changes.
D)   Write a memo to her supervisor refusing to work the new hours.
E)   Discuss her concerns with her supervisor.F) C) and D)
G) C) and E)

Question 12

The process of _____________ involves an exchange of messages.

Accepted Answer

The answer of The process of _____________ involves an exchange...

Question 13

Another term for body language is ________communication.

Accepted Answer

The answer of Another term for body language is ________communication....

Question 14

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

Accepted Answer

The answer of Skills involved in communication are ________skills, interpersonal...

Question 15

When interacting with patients of other cultures or ethnic groups, ____.

Accepted Answer

A)   never try to speak their language
B)   avoid involving family members
C)   assume that they have the same attitude toward healthcare as you do
D)   never make value judgments
E)   insist that they accept your point of viewF) A) and E)
G) A) and D)

Question 16

One way to improve your listening skills is to ____.

Accepted Answer

A)   avoid giving feedback
B)   respond immediately when spoken to
C)   think before you respond
D)   display concern by eliminating personal space
E)   practice passive listeningF) B) and C)
G) All of the above

Question 17

A person who tries to impose his or her position on others or tries to manipulate them is said to be ________.

Accepted Answer

The answer of A person who tries to impose his...

Question 18

By setting ________, you can limit undesirable behavior.

Accepted Answer

The answer of By setting ________, you can limit undesirable...

Question 19

Being firm and standing by one's principles is also known as being ________.

Accepted Answer

The answer of Being firm and standing by one's principles...

Question 20

You should avoid ________ the patient by telling him what you think should be done.

Accepted Answer

The answer of You should avoid ________ the patient by...

Exam 4: Interpersonal Communication

The process of _____________ involves an exchange of messages.

Correct Answer
verified

The ________ needs are those that must be satisfied before a person can act unselfishly.

Correct Answer
verified

By setting ________, you can limit undesirable behavior.

Correct Answer
verified

The area of medicine that works with terminally ill patients and their families is ________.

Correct Answer
verified

Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?

Correct Answer
verified

Correct Answer
verified

Being firm and standing by one's principles is also known as being ________.

Correct Answer
verified

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Correct Answer
verified

Another term for body language is ________communication.

Correct Answer
verified

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Correct Answer
verified

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

Correct Answer
verified

One way to improve your listening skills is to ____.

Correct Answer
verified

When interacting with patients of other cultures or ethnic groups, ____.

Correct Answer
verified

The medical assistant's goal for working with angry patients is to ____.

Correct Answer
verified

A person who tries to impose his or her position on others or tries to manipulate them is said to be ________.

Correct Answer
verified

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Correct Answer
verified

The most effective way to assess whether you are communicating negatively is to ____.

Correct Answer
verified

You should avoid ________ the patient by telling him what you think should be done.

Correct Answer
verified

A medical assistant who does not intrude on a patient's personal space is ____.

Correct Answer
verified

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

Correct Answer
verified

Exam 4: Interpersonal Communication

The process of _____________ involves an exchange of messages.

Correct AnswerverifiedShow Answer

The ________ needs are those that must be satisfied before a person can act unselfishly.

Correct AnswerverifiedShow Answer

By setting ________, you can limit undesirable behavior.

Correct AnswerverifiedShow Answer

The area of medicine that works with terminally ill patients and their families is ________.

Correct AnswerverifiedShow Answer

Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Being firm and standing by one's principles is also known as being ________.

Correct AnswerverifiedShow Answer

The unconscious attempt to reject feelings, thoughts, and facts is ________.

Correct AnswerverifiedShow Answer

Another term for body language is ________communication.

Correct AnswerverifiedShow Answer

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Correct AnswerverifiedShow Answer

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

Correct AnswerverifiedShow Answer

One way to improve your listening skills is to ____.

Correct AnswerverifiedShow Answer

When interacting with patients of other cultures or ethnic groups, ____.

Correct AnswerverifiedShow Answer

The medical assistant's goal for working with angry patients is to ____.

Correct AnswerverifiedShow Answer

A person who tries to impose his or her position on others or tries to manipulate them is said to be ________.

Correct AnswerverifiedShow Answer

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Correct AnswerverifiedShow Answer

The most effective way to assess whether you are communicating negatively is to ____.

Correct AnswerverifiedShow Answer

You should avoid ________ the patient by telling him what you think should be done.

Correct AnswerverifiedShow Answer

A medical assistant who does not intrude on a patient's personal space is ____.

Correct AnswerverifiedShow Answer

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

Correct AnswerverifiedShow Answer

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