Question 1

One of the principles of reengineering is which of the following?

Accepted Answer

A)  Ensure quality at the source.
B)  Have those who use the output of a process perform the process.
C)  Do not select suppliers on the basis of price alone.
D)  Leverage high-cost employees with lower-cost employees.
E)  Downsize your headcount while outsourcing nonessential activities.F) A) and B)
G) A) and C)

Question 2

Which of the following is one of the five Ps of production?

Accepted Answer

A)  Preparation
B)  Production quality
C)  People
D)  Project management
E)  PurchasingF) A) and C)
G) B) and D)

Question 3

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Accepted Answer

A) True 
 B)False

Question 4

In causal loop analysis, reinforcing loops generate increase or decrease in a measure in which the increase or decrease, if left unmodified, would continue at an ever-increasing rate.

Accepted Answer

A) True 
 B)False

Question 5

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Accepted Answer

A) True 
 B)False

Question 6

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Accepted Answer

A)  Materials
B)  Information
C)  People
D)  All of these
E)  None of theseF) C) and E)
G) C) and D)

Question 7

Which of the following is not a data-gathering tool from the operations consulting tool kit?

Accepted Answer

A)  Plant tours/audits
B)  Work sampling
C)  Flowcharts
D)  Factory blueprints
E)  Organization chartsF) A) and B)
G) A) and C)

Question 8

Which of the following is not considered an operations consulting tool kit category?

Accepted Answer

A)  Problem definition
B)  Data gathering
C)  Cost impact and payoff analysis
D)  Optimizing operations output
E)  ImplementationF) A) and C)
G) None of the above

Question 9

Which of the following is a data-gathering tool from the operations consulting tool kit?

Accepted Answer

A)  Gap analysis
B)  Employee surveys
C)  Organization charts
D)  Statistical tools
E)  Bottleneck analysisF) B) and E)
G) None of the above

Question 10

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Accepted Answer

A) True 
 B)False

Question 11

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Accepted Answer

A)  Historical milestones
B)  Information
C)  Income trends
D)  Ideas
E)  Cash flowF) None of the above
G) A) and B)

Question 12

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Accepted Answer

A) True 
 B)False

Question 13

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Accepted Answer

A) True 
 B)False

Exam 25: Operations Consulting

Which of the following is not a data-gathering tool from the operations consulting tool kit?

Correct Answer
verified

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Correct Answer
verified

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Correct Answer
verified

In causal loop analysis, reinforcing loops generate increase or decrease in a measure in which the increase or decrease, if left unmodified, would continue at an ever-increasing rate.

Correct Answer
verified

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Correct Answer
verified

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Correct Answer
verified

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Correct Answer
verified

One of the principles of reengineering is which of the following?

Correct Answer
verified

Which of the following is not considered an operations consulting tool kit category?

Correct Answer
verified

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Correct Answer
verified

Which of the following is a data-gathering tool from the operations consulting tool kit?

Correct Answer
verified

Which of the following is one of the five Ps of production?

Correct Answer
verified

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Correct Answer
verified

Exam 25: Operations Consulting

Which of the following is not a data-gathering tool from the operations consulting tool kit?

Correct AnswerverifiedShow Answer

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Correct AnswerverifiedShow Answer

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Correct AnswerverifiedShow Answer

In causal loop analysis, reinforcing loops generate increase or decrease in a measure in which the increase or decrease, if left unmodified, would continue at an ever-increasing rate.

Correct AnswerverifiedShow Answer

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Correct AnswerverifiedShow Answer

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Correct AnswerverifiedShow Answer

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Correct AnswerverifiedShow Answer

One of the principles of reengineering is which of the following?

Correct AnswerverifiedShow Answer

Which of the following is not considered an operations consulting tool kit category?

Correct AnswerverifiedShow Answer

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Correct AnswerverifiedShow Answer

Which of the following is a data-gathering tool from the operations consulting tool kit?

Correct AnswerverifiedShow Answer

Which of the following is one of the five Ps of production?

Correct AnswerverifiedShow Answer

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
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