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Which of the following documents is typically signed by the vendor and includes a reference for how customers' internal information will be protected?


A) MOU
B) NDA
C) SOW
D) SLA

E) A) and C)
F) All of the above

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The design team and development team disagree about what technology should be used for a major requirement. A brainstorming meeting takes place, where both teams focus on the mutually agreed-upon deliverables. Which of the following conflict resolution techniques did the teams use?


A) Compromising
B) Smoothing
C) Confronting
D) Forcing

E) B) and D)
F) None of the above

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Which of the following describes some of the features of the Agile methodology?


A) It uses a direct approach, Gantt charts, and a ticketing system.
B) It uses an indirect approach, spreadsheets for documentation, and change request documents.
C) It uses an iterative approach, backlogs, and burndown charts.
D) It uses a step-by approach, an issue log, and pie charts.

E) A) and B)
F) A) and D)

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Which of the following Agile ceremonies is used to determine the backlog items that will be worked on the next weeks?


A) SCRUM retrospective meeting
B) Sprint planning meeting
C) Daily standup meeting
D) Review meeting

E) B) and D)
F) A) and B)

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A project manager is creating the WBS. In which of the following phases is the project?


A) Initiation
B) Planning
C) Execution
D) Closing

E) B) and C)
F) A) and D)

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A project team is comprised of a mix of in-house and virtual team members. When a complex announcement needs to go out to the entire project team, which of the following is the MOST effective way to communicate it?


A) Composing a project team email with the details of the announcement is the best method. It gives the project manager the opportunity to explain but not be overcome with questions from the team.
B) Using text messaging to make the announcement is the best method. It allows the project manager to reach the project team members wherever they are located.
C) Sending a fax is the best method. It gives the project manager the opportunity to explain the announcement and come up with questions and answers the team may have.
D) Hosting a web conference meeting is the best method. It gives the project manager the opportunity to explain the announcement and answer any questions from the team.

E) B) and D)
F) B) and C)

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Two team members are arguing over two different approaches to complete a task. The project manager listens to both sides, determines neither approach will work, and directs the team members to use a third option. This type of conflict resolution is known as:


A) forcing.
B) avoiding.
C) smoothing.
D) compromising.

E) A) and D)
F) B) and C)

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A project manager learns that a key team member is required to work on a different assignment within the next two weeks. In which of the following organizational structures does the project manager work?


A) Projectized
B) Functional
C) Flat
D) Strong matrix

E) B) and C)
F) A) and D)

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A project manager is attempting to establish the proper sequencing and duration of project activities. Which of the following would be the MOST beneficial?


A) Network diagram
B) Ishikawa diagram
C) WBS
D) Gantt chart

E) A) and B)
F) A) and C)

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A project manager has identified a minor skills gap in the operational team that will end up supporting the project solution. Which of the following is the BEST risk mitigation strategy that the project manager should use?


A) Organize adequate training and have one of the operational staff as part of the project team.
B) Raise a risk in the risk register, identify the likelihood and the consequence of the risk occurring.
C) Have the project adequately document the solution and ensure a transition is in place.
D) Escalate this as an issue to the project control board and ensure that there is adequate discussion.

E) A) and D)
F) None of the above

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Which of the following tools would a project manager use to determine the root cause of an issue?


A) Pareto Chart
B) Ishikawa Diagram
C) Histogram
D) Monte Carlo Analysis

E) A) and B)
F) A) and C)

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A financial audit is being performed on a closed project. Which of the following should be communicated with FIRST?


A) Stakeholders
B) Project management office
C) Functional managers
D) Quality control

E) B) and C)
F) A) and D)

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A project manager is mapping qualifications and available personnel to the project requirements. Which of the following activities is the project manager completing?


A) Team Building
B) Team Selection
C) Resource loading
D) Resource leveling

E) A) and B)
F) A) and C)

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A project team has finished creating a WBS and started developing a schedule. The team should FIRST determine the:


A) durations.
B) tasks.
C) critical path.
D) resources.

E) C) and D)
F) B) and D)

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Which of the following represents additional unauthorized requirements from the client?


A) Scope creep
B) Changing scope baseline
C) Change request
D) Gold plating

E) A) and C)
F) B) and C)

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A project manager is informed that a team member would like to enhance the code with an additional function. Which of the following should the project manager do NEXT?


A) Submit a change request.
B) Evaluate the impact of the change.
C) Get approval from the CCB.
D) Communicate the change to stakeholders.

E) C) and D)
F) A) and D)

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A project stakeholder approaches the project manager and wishes to know how long the vendor will provide support for the application being developed for the project. This information should be provided during the:


A) closure meeting.
B) kickoff meeting.
C) stand-up meeting.
D) team meeting.

E) A) and D)
F) A) and B)

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An external customer has requested a modification of the project scope through an official change request. Which of the following is the appropriate NEXT step?


A) Implement the change.
B) Analyze impacts to the project.
C) Create a new change request.
D) Modify the configuration documentation.

E) None of the above
F) A) and D)

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The stakeholders who are available for the user acceptance test do not understand the project's requirements. The tester is trying to identify who requested the feature, but there is no information available. Which of the following components is missing?


A) RTM
B) Quality plan
C) Project schedule
D) SOW

E) None of the above
F) A) and D)

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A project manager is assigned to a project that was previously managed by a peer project manager. The project manager identifies several modifications that were deployed prior to CCB approval. Which of the following change control processes is being mismanaged?


A) Change validation with quality checks
B) Regression planning
C) Identify approval authority
D) Change implementation

E) None of the above
F) B) and C)

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