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Exam 2: The Evolution of Management Thinking

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Question 1

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According to the Manager's Shoptalk of chapter 2, Latin American executives are more less to use tools such as:

A) customer segmentation and business process reengineering.
B) consumer ethnography and corporate blogs.
C) downsizing.
D) activity-based management and virtual teams.
E) scenario planning and lean operations.

F) B) and E)
G) A) and E)

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Question 2

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The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

A) True
B) False

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Question 3

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After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the Weberian bureaucracy.

The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

The Hawthorne studies resulted in the movement towards scientific management.

Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

CASE Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Contingency theory recommends:

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:

Frank Gilbreth felt that efficiency equated with:

CASE Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Marr's management style reflects a belief in:

A social group within an organization is part of the informal organization.

Discerning circles of causality is an important element of systems thinking.

_____ focuses on managing the whole organization to deliver quality to customers.

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

The nineteenth and early twentieth centuries saw the development of which management perspective?

_____ refer to the aspects of a culture that guide and influence relationships among people.

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Standardization of work and wage incentives are characteristics of behavioral science.