FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 4: Defining Performance and Choosing a Measurement Approach

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 1

Multiple Choice

Review LaterAdd Note

Review Later

Which of the following performance facets must be considered to understand performance?

A) Task performance and results
B) Declarative knowledge and procedural knowledge
C) Contextual performance and results
D) Task performance and contextual performance

E) A) and D)
F) B) and C)

Correct Answer

verified

Show Answer

Question 2

Multiple Choice

Review LaterAdd Note

Review Later

____________________ is defined as those behaviors that contribute to the organization's effectiveness by providing a good environment in which task performance can occur.

A) Contextual performance
B) Results
C) Declarative knowledge
D) Procedural knowledge

E) A) and D)
F) B) and C)

Correct Answer

verified

Show Answer

Question 3

True/False

Review LaterAdd Note

Many organizations now realize that there is no need to focus on both task and contextual performance.

_________________ performance is fairly similar across jobs and is not likely to be role prescribed.

The results approach emphasizes ______________ rather than _______________.

Procedural knowledge is:

Using your current work situation,or one of someone you know well,describe whether performance is measured using a trait,behavior,or results approach.Use the checklist below to identify whether or not your company should measure performance using the trait,behavior,or results method. $\begin{array}{c}\begin{array}{|l|}\hline \text {Adopting a Traits Approach to Measuring Performance Is Most }\\\text {Appropriate When ...}\\\hline \quad\quad\text {The organization is undertaking a drastic structural change}\\\hline \text {Adopting a Behavior Approach to Measuring Performance Is Most}\\\text {Appropriate When ...}\\\quad\quad\text {Employees will take a long time to achieve the desired outcomes}\\\quad\quad\text { The link between behaviors and results is not obvious}\\\quad\quad\text {Outcomes are distant in the future}\\\quad\quad\text {Poor results are due to causes beyond the performer's control}\\\text {Adopting a Results Approach to Measuring Performance Is Most}\\\text {Appropriate When ...}\\\quad\quad\text {Workers are skilled in the needed behaviors}\\\quad\quad\text {Behaviors and results are obviously related}\\\quad\quad\text {Results show consistent improvement over time}\\\quad\quad\text {There are many ways to do the job right}\\ \hline\end{array}\end{array}$ Is this approach appropriate given your job responsibilities and the climate of the organization? Explain whether or not you think that the system could be improved using a different approach to measuring performance.

Contextual performance and task performance should:

Performance management systems need to not only measure performance but also provide information on the source of any performance deficiencies.

Activities that transform raw materials into goods and services that are produced by an organization are called …

Behaviors that contribute to the organization's effectiveness by providing a good working environment are called …

When employees challenge the status quo in a positive way and make innovative suggestions for change,they are exhibiting:

Task performance is defined as:

Contextual factors,such as voice behavior and cultural differences,should be considered when organizations choose to define and measure performance.

The fact that there are many ways to deliver effective results in a job is an indication that a results approach to performance measurement might be appropriate for the job.

When poor results are due to causes beyond the performer's control,which approach to measuring performance is most appropriate?

Contextual performance is also known as organizational citizenship or pro-social behavior.

Declarative knowledge includes which of the following?

The behavior approach emphasizes ______________ rather than _____________.

When results and behaviors are obviously related,which approach to measuring performance is most appropriate?